Thank you for your interest in carrying Belham & Co. products! We are excited to work with you. We’ve compiled a list of our policies below; please feel free to contact us at email@example.com if you need further explanation or if you have any additional questions or concerns.
ORDERING, PAYMENTS, & PROCESSING
Wholesale orders can be placed directly through our website, or by emailing a list of desired items to firstname.lastname@example.org. If you wish to order wholesale from us, we request that you first fill out the Wholesale Interest Form. Once reviewed, we will grant you access to our Catalog and Ordering pages.
Opening order minimums are $125, and re-order minimums are $100. Belham & Co. reserves the right to refuse orders not meeting these requirements, or in some cases, a small order fee will be added onto the order. Please contact us if you would like any suggestions for your specific location; we are more than happy to help you select items.
Belham & Co. will review orders immediately once placed. For emailed orders, invoices will be sent as soon as an order is accepted. We will send you a link to an invoice that is payable online by credit, debit, or PayPal. We may accept check on delivery for local orders, but please indicate this preference when ordering.
We require payment before shipping or delivering orders. Orders that do not contain custom items ship within 2-3 weeks of order acceptance, depending on the season. Items such as scrubs and lotions are often made to order to guarantee maximum shelf-life and freshness. We recommend payment as soon as an order is accepted so that your order can ship as quickly as possible. Please note that an estimated shipping date is indicated on an invoice. Orders that are unpaid by the shipping date will not be shipped by the indicated date and are subject to cancellation unless prior arrangements have been made.
Orders can be canceled no later than 48 hours after an invoice is sent. Please contact us personally if you need to discuss order cancellation.
SHIPPING METHODS & COST
We ship most orders USPS. Occasionally, larger orders will ship FedEx. We will use the most economical option for your order, based on weight and size. Please contact us or indicate in your order notes if there is a preference. Local orders (Glynn County, GA and most surrounding counties) may be personally delivered if requested. Please note that if you request our complimentary local delivery, your processing time may be slightly extended, as we have specific monthly delivery dates. If an order is needed immediately, we suggest the order be shipped. Thank you for understanding.
Shipping cost is based on total order weight, dimensions, and value of your order. Shipping cost as added by seller will include insurance at the full value of the package. We generally utilize USPS commercial flat rate prices. We can ship up to 75 bars of soap in a large flat rate box, up to 35 in regional rate boxes and 50 in medium flat rate boxes. Orders that are too large to be shipped via flat rate will be shipped via FedEx. We would be happy to provide you with a shipping estimate for your order. Please contact us if you require a shipping estimate before your order is placed.
RETURNS & DAMAGES
All packages are mailed out insured at full value. If package arrives damaged, please contact the seller immediately so that a claim can be made and replacements can be sent.
PACKAGING AND LABEL DETAILS
The packaging on each ready-made item will include the Belham Herbals logo and physical address, weight of item, and list of ingredients. These items are required by the FDA to be on all of our products. We can replace our address with the address of your establishment. Please include a note in your order if you wish for the addresses to be changed. This can add additional lead time to your order. If you wish to replace our business name and logo with yours, this is a private label request and will require additional time and a fee for label design. Please contact us for more information.
Complementary samples are sent in wholesale orders at the seller's discretion based on availability. Please leave a note if you are interested in a particular sample. We also have samples available for interested retailers that can be purchased at wholesale prices; please contact us at email@example.com for more information.
SOCIAL MEDIA & ONLINE LISTING
All new retailers will be placed on the public stockist list unless otherwise requested when an order is placed. Belham & Co. reserves the right to photograph all products created for portfolio and social media purposes. We also reserve the right to remove a retailer from the stockist list if a long period has passed without reorder.
Belham & Co. reserves the right to politely refuse an order on our discretion if an order is below our minimums, if we feel a location does not fit our branding image, if we feel that products are ordered for personal use only, if we feel products will be passed off as being produced by someone else, or if an area is already saturated with stockists. We do not currently offer wholesale to online-only businesses. Additionally, we reserve the sole right to use any of our own product photography and existing Belham & Co. photography cannot be used without explicit permission. If your store also offers our products online, please contact us for high resolution images rather than attempting to take them directly off of our website and/or Etsy page. Belham & Co. will occasionally send out ‘follow-up’ emails to current or interested retailers for feedback, and will occasionally send updates with new product offerings. Please notify us via email at any time if you wish to opt out of these emails.
Lacy Bell-Putnam, General Partner
Belham & Co.